ADVICE AND RECOMMENDATIONS
1. In order to ensure the accurate delivery of the purchased item, it is advisable to utilize a marker to label the back of the item (applicable for items on display).
2. When unpacking imported furniture, it is possible to find signs of rust on the surface plating, fittings, handles, hinges, etc. This can occur due to the presence of salt particles from the sea.
3. The presence of humidity or inadequate ventilation can lead to the growth of fungus on furniture surfaces.
4. To prevent the transfer of humidity from the ground to the furniture (via osmosis), it is recommended to use a plastic base.
5. It is important to always keep furniture doors closed, as temperature variations can cause the outer surface to dry faster than the inner surface. This can result in asymmetrical or warped doors.
6. Water leakage can cause timber or board swelling, and the use of inappropriate chemical solutions can lead to permanent damage to the furniture.
7. All of our furniture is designed exclusively for domestic use and is intended to withstand a weight load not exceeding 120 kgs.
GENERAL TERMS AND CONDITIONS OF SALE
QUOTATION AND SALES CONDITIONS
1. The provided quotation is an estimate and remains valid for a maximum period of 30 days. An order is considered accepted by the company only after the receipt of a down payment.
2. CONDITIONS OF SALE:
a) The terms used to describe materials and item descriptions for this order/sale are solely meant for administrative purposes.
b) 'Force Majeure' may apply under the following circumstances: (i) Delivery delays resulting from circumstances beyond the seller's control, such as weather conditions. (ii) Any obstacles that impede the completion of work, including war, strikes, and lockdowns. (iii) Price revisions due to currency revaluation, increased freight charges, customs duty, or any other uncontrollable factors. In the event of any price alteration, the ruling price will be charged, or the order can be cancelled.
c) Full payment must be made for any order prior to delivery.
d) Orders that are not collected or delivered within 45 days from the reservation date will be automatically cancelled, resulting in the forfeiture of all deposits made. The goods will be made available for sale again after 7 days, unless the client pays additional storage fees.
e) Verbal promises are not accepted, and any additional instructions or agreements should be clearly stated in the Sales Order.
f) Unless otherwise specified, items will be delivered from the showroom display. Special orders or modifications require a minimum of 5 weeks for delivery after receiving a deposit or full payment.
PAYMENT TERMS
a) For payment collected upon delivery, goods will only be unloaded from the lorry after full settlement is made to the driver. The item remains the property of the seller until full and final payment is received (clearance of payment by cheque/bank transfer or approval from credit companies).
b) The customer will be charged recovery fees for any balance recovered by our credit controller/attorney at law. These fees include a 10% attorney's commission and a monthly interest rate of 2% applied to the outstanding balance.
c) Monthly installments must be paid before the 5th of each month. After this date, penalty interest will be charged on overdue payments.
REFUND POLICY
a) Goods ordered can be cancelled by the seller due to reasons such as incorrect selling price, damaged goods, or other justified causes.
b) In the case of order cancellation by the customer, the amount deposited is non-refundable but can be used to purchase another item.
c) The seller's liability to unsatisfied customers is limited to refunding any payment made, without interest or additional damages.
d) If delivery fails or the customer refuses to accept delivery due to their own fault, a 15% penalty fee will be charged from the deposit. Additionally, a transport charge of Rs1,500 and mounting fee, if applicable, will be applied.
e) A daily fee of Rs100 will be deducted from the deposit for items that are being refunded or for postponed delivery that needs to be restocked.
f) Refunds, if applicable, are processed within 10 working days by issuing a Company's crossed cheque in the customer's name as stated on the receipt. Refunds are only made upon return of the original receipt.
DELIVERY SCHEDULE AND TERMS
a) For DIY (Do It Yourself) items, it is the client's responsibility to take delivery and proceed with mounting, unless otherwise agreed.
b) Our group delivery schedule is in operation from 9:00 am to 9:30 pm, Monday to Saturday, with no fixed time, except for public holidays and peak seasons.
c) For urgent deliveries or specific delivery times, customers can collect the goods from the showroom/warehouse or a recommended transport contractor can be hired at an additional fee not exceeding Rs5,000, which will be incurred by the buyer, excluding any other applicable fees.
d) Delivery for items in stock is scheduled within 10 days after the final deposit has been received (payment by cheque/bank transfer has been cleared or approval from credit companies has been obtained), unless otherwise agreed upon in writing.
e) Any rescheduled delivery after the first attempt, due to customer request or fault, will be completed within an additional 7 days after the postponement date. A postponement fee of Rs 1500 will be charged.
f) Any specified or agreed-upon delivery time with the staff should be clearly mentioned on the Sale Order form in the comment section, as verbal arrangements will not be considered.
DELIVERY TERMS
a) Goods are sold on an ex-store basis. The seller's responsibility ends as soon as the goods leave its store, and the buyer assumes the responsibility of monitoring the removal of goods from the delivery van at their premises.
b) The seller delivers the goods solely to the front door of the buyer's house. At that point, the buyer must inspect the goods and sign the delivery note, even if the item needs to be moved elsewhere as mentioned in clause 6.d).
c) The seller is not responsible for arranging space for new furniture.
d) The seller is not liable for the narrowness of doors, corridors, or stairs at the buyer's premises. Customers are responsible for any further handling inside the house, which is done at their own risk and responsibility.
e) Customers are requested to thoroughly inspect the condition and specifications of the delivered items before signing the delivery note and before the delivery personnel leave their premises. After this point, the seller cannot be held responsible for any defects falling outside the warranty.
f) Acceptance of delivery implies that the order specifications, such as the timber used, construction method, and finish, have been met.
g) Once delivery is made, no returns or claims for broken or damaged parts, such as mirrors, fabrics, or finishing, will be accepted.
h) DIY customers should thoroughly check all fittings, such as bolts, nuts, and screws, upon receipt of goods, as the seller's responsibility ends immediately.
AFTER SALES SERVICE
a) Products mentioned on the receipt as promotional items "Sold as is", Repairs, clearance, destockage, are sold at discounted prices and do not come with any warranty coverage. A quality control tag is signed by customer to acknowledge and approve conditions of display items on which warranty may not apply.
b) The warranty, if applicable, only covers the construction method and excludes glass frames, fabrics, leather, any plastic parts, electrical and electronic accessories, and surface coatings (paper, varnish, lacquer).
c) After-sales issues are handled exclusively at the factory located in Wooton. The buyer is responsible for transportation to and from the factory, as all equipment, machine tools, materials, and supervision are available there. A recommended transport contractor can be hired, with prices not exceeding Rs 5,000 per trip.
d) Customers who insist on having repairs done at their house must submit a written request. The buyer is responsible for arranging transportation for the worker to and from the worksite, or a transport contractor will be hired at a cost of up to Rs 5,000, to be incurred by the buyer. However, due to a lack of expert supervision, the seller declines all responsibility for repair work carried out at the buyer's house.
e) Any applicable after-sales warranty is limited to specified period (in months) on warranty card as from the date of delivery. Verbal complaints are not taken into consideration; a formal claim form must be filed.
f) No warranty is given for materials and timber against woodborers, termites, and other insects. Additionally, no warranty is given against the growth of fungus due to the climatic environment (referred to as "Mildew"), changes in surface appearance, mirrors, varnish, plating of hinges, handles, fittings due to climatic conditions, color fading due to sunlight, wear and tear of covering materials such as PVC and fabric, misuse, or use for purposes other than intended and designed for. Furthermore, lighting products, including bulbs, and TV brackets and their fittings are also not covered by any warranty.
8. The Seller is not liable for (i) customers traveling in the company's vehicles, (ii) customers granting free and unaccompanied access to employees on their premises, (iii) customers allowing employees to fix or bolt any furniture or fixtures that may become loose, (iv) customers not supervising the mounting of furniture at their premises, which may later become loose and cause injuries, (v) gifts offered by the Seller, which do not form part of the sale transaction and are subject to change without prior notice, nor covered by any guarantee, and (vi) any items reported as damaged or lost by the buyer.
9. ARBITRATION
If you feel that your rights have been infringed upon, you may contact either ACIM or the Consumer Protection Unit for advice.
Subject to the provisions set forth in our general terms and conditions, the following supplementary information delineates the specific aspects of TFP Warranty coverage.